The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Wellness
“The wellness area was a highlight of my stay, featuring a luxurious sauna and steam room that provided the perfect way to unwind after a long day exploring.” view full review
Unique Breakfast Experience
“The breakfast offered a delightful selection, including a Nutella machine and freshly baked croissants that set a great tone for the day.” view full review
Tech-Savvy Rooms
“I loved the modern room features, especially the electronic sign outside my door that indicated my preferences, such as Do Not Disturb.” view full review
Fantastic Shower
“The shower in my room was a treat, with excellent water pressure that made each morning refreshing and invigorating.” view full review
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.1
Location
8.0
Service
5.9
Dining
7.4
Guest reviews
7.0/10
based on 45 reviews
8.1
8.1/10 based on 4449 reviews
Patricia
United States,
December
2024
8.8/10
My stay at the Axel Hotel was quite memorable, thanks to its unique design, excellent amenities, and warm atmosphere. The rooms were modern and made me feel right at home, while the spa facilities were a great bonus for relaxation. The only downsides were the noisy fridge in the room and a minor concern regarding the location, which could feel a bit distant from some attractions. Overall, it offers great value for money.
Rooms
8.0
The rooms were modern and stylish, with a luxurious feel. However, the minibar was quite noisy.
Service
9.0
The staff was friendly and attentive, ensuring all my requests were met promptly.
Location
7.0
The location is good, with the U-Bahn station nearby, but it requires some walking to reach major attractions.
Dining
9.0
The breakfast was delicious and plentiful, making for a great start to the day.
Facilities
10.0
The hotel has a fantastic spa with a Jacuzzi and saunas, which I thoroughly enjoyed during my stay.
Dick
United States,
December
2024
6.6/10
The hotel offers stylish rooms that are quite high-tech and comfortable, along with a great breakfast option nearby at half the price. However, the service leaves much to be desired, with unhelpful reception staff and issues with room maintenance affecting the overall experience.
Rooms
8.0
The rooms were stylish, high-tech, and very comfortable. They were quiet and provided a good space for relaxation, although the inability to open the windows was a bit frustrating.
Service
5.0
The reception staff showed little interest in assisting us, and there was a lack of communication regarding room cleaning and maintenance issues.
Location
9.0
The hotel is conveniently located close to a metro station, making it easy to access the city center for sightseeing.
Dining
7.0
Breakfast offerings at the hotel were pricey, so we opted for a fantastic nearby spot that offered delicious meals at a much more reasonable cost.
Facilities
5.0
While the facilities looked nice and clean, I had some issues with maintenance that affected my stay, particularly with the air conditioning.
Shane
United Kingdom,
December
2024
6.0/10
The hotel experience was quite mixed for me. The rooms varied in size and comfort, with a small room causing quite a bit of discomfort initially. The location was convenient for public transport, which made getting around easier. However, the staff struggles with communication, and my air conditioning issues were not handled well. Breakfast was decent but a bit pricey, and overall, I didn't find it to be great value for money.
Rooms
5.0
My initial room was uncomfortably small, which made it hard to even open my luggage, but the second room was better. Overall, it was a hit-or-miss situation.
Service
5.0
The service was disappointing; my issues with the air conditioning weren't addressed in a timely or effective manner.
Location
7.0
It was in a location that offered easy access to public transport, making it easy to explore Berlin, though the neighborhood felt somewhat rundown.
Dining
6.0
Breakfast was decent and enjoyable, though a bit on the expensive side.
Facilities
6.0
The hotel had a nice atmosphere, but the amenities could use better management, especially during peak summer heat.
Albert
United States,
November
2024
7.4/10
I had a lovely stay at this hotel. It was clean and comfortable, and I was impressed by the staff's friendliness and helpfulness throughout my visit. The breakfasts were a highlight for me, with the option to order my favorite coffee, which I truly appreciated. However, the location seemed a bit understated, with the surrounding area not being too exciting, albeit conveniently close to public transport, making it easy to reach the city center.
Rooms
6.0
The rooms were modern and well-maintained, but I experienced a very small one initially, which made it hard to move around comfortably.
Service
9.0
The service by the staff was great, with many being warm and eager to assist, especially Carlos at the reception who provided excellent service.
Location
6.0
The hotel is approximately 30 seconds from the Güntzelstrasse station, allowing for easy access to the city center, but the surrounding area felt a bit run-down.
Dining
9.0
The breakfast options were excellent, with delicious food and lovely choices for coffee.
Facilities
7.0
The hotel had decent facilities, though I didn’t explore them fully. The wellness center seemed inviting based on what I saw.
Liz
United States,
November
2024
6.2/10
I had a mixed experience at the hotel. The location was excellent, right next to a metro station, making it easy to explore Berlin. The room was spacious, but I was disappointed with the cleanliness as the sheets weren't changed during our stay. The reception staff could have been friendlier, but the overall amenities were decent for the price.
Rooms
6.0
The room was spacious, but the bed sheets were not changed at all during our stay.
Service
5.0
The reception staff was somewhat rude and unprofessional, which affected my impression of the service.
Location
9.0
The hotel is ideally located next to a metro station, making it very convenient for sightseeing.
Dining
6.0
I didn't have much of a chance to try the dining options due to cleanliness issues in the spa area.
Facilities
5.0
The spa facilities were not well maintained, as we encountered a lack of clean towels during our visit.
Juliet
United Kingdom,
November
2024
6.2/10
Rooms
Service
Location
Dining
Facilities
Jacob
United Kingdom,
October
2024
6.6/10
The hotel has a very stylish vibe and offers a good array of amenities, but some issues with maintenance and service detract from the experience. While the room I ended up in was comfortable and the gym was a great addition, I encountered several frustrations regarding the staff response time and upkeep. Overall, it’s a decent pick, especially if you don't mind a little extra travel to get to the heart of the city.
Rooms
7.0
The room I finally got was a bit bigger and comfortable with working air conditioning, making my stay much better than the first night.
Service
5.0
There were moments where the staff seemed overwhelmed and communication was lacking, which was frustrating.
Location
6.0
It's somewhat out of the way, but the public transport options make it manageable to reach the main attractions.
Dining
8.0
I enjoyed the breakfast options; they were quite decent, making it a worthwhile part of my stay.
Facilities
7.0
The gym was impressive and the spa services were a nice touch, although maintenance could use some attention.
Scarlett
United Kingdom,
September
2024
5.6/10
I had a mixed experience at this hotel. The rooms were nice and well-furnished, but the service at the reception was quite disappointing. While the location was decent with nearby metro stations, it’s a bit far from the main attractions. I also found the rooftop area underutilized, as it was only open for breakfast, which was a letdown during the summer when a cocktail would have been perfect.
Rooms
7.0
The room was nicely furnished and very clean, though it felt a bit cramped for two people with luggage.
Service
5.0
Unfortunately, the reception staff was not approachable and often seemed unfriendly, which really affected my stay.
Location
Dining
5.0
The rooftop was only open for breakfast, which was disappointing since I expected a lovely spot for drinks and snacks during summer.
Facilities
6.0
The hotel has modern amenities but lacks a decent use of the rooftop space.
Robert
United States,
August
2024
6.4/10
I had a mixed experience at this hotel. While the location was convenient with a train station nearby and the breakfast was decent, I faced significant issues with the room and the air conditioning. After a rough start in a tiny, uncomfortable room, I eventually got a more spacious one, which improved things a bit. However, the overall vibe of the neighborhood felt a bit rundown, and the staff's understanding was hit or miss.
Rooms
5.0
The first room was impossibly tiny and uncomfortable, but I eventually moved to a slightly larger room with working air conditioning.
Service
6.0
The service was inconsistent; some staff struggled with communication, but others were helpful.
Location
7.0
The location was a bit lackluster, situated in a rundown area but very close to public transport for easy commuting.
Dining
7.0
The breakfast was decent, although I thought it was a bit pricey.
Facilities
6.0
Facilities were basic, with no standout features that really impressed me.
Aaron
United Kingdom,
July
2024
5.8/10
The hotel has a modern vibe and is clean, making it a decent place for a short stay. However, the service was quite lacking, with unhelpful staff and some maintenance issues. On the plus side, the breakfast was enjoyable and the location near public transport was convenient for exploring the city.
Rooms
6.0
The rooms were small but clean, and the beds were comfortable. However, there were issues with air conditioning and windows that couldn’t be opened, which detracted from the experience.
Service
5.0
The service left much to be desired. Reception staff were rude and unapproachable, and when issues arose, the response was less than satisfactory.
Location
7.0
The hotel is well-placed right next to a U-Bahn stop, making it convenient to get around the city. However, it felt a bit far from main attractions.
Dining
7.0
Breakfast was lovely with good variety, although the staff in the dining area were not particularly friendly.
Facilities
5.0
The amenities were generally adequate, but there were issues with the air conditioning in the room, which impacted comfort.
Derrick
United States,
May
2024
8.4/10
I had a wonderful stay at this hotel. The rooms were comfortable and had all the amenities I needed. The service, while friendly, could have been more attentive during the night shift. The location was perfect, with easy access to public transport and local attractions. The dining experience offered a variety of options, including some delicious local treats. Overall, a great value for the money.
Rooms
8.0
My room had a lovely terrace where I enjoyed the 19 degrees Celsius temperature. It was well-equipped with all the amenities I needed and had a balcony to relax on.
Service
7.0
The staff was friendly overall, but there were some aspects of customer service that could be improved, especially during the night shift.
Location
9.0
The hotel is situated in a nice area of Berlin, between two underground stations and right in front of a train station, making it easy to explore the city. It's also close to local coffee shops and takeaway options.
Dining
9.0
The dining experience was delightful with a good selection of dishes, including some tasty local treats.
Facilities
9.0
The hotel offers great facilities to enhance your stay, including room service, housekeeping, laundry, welcome drink, tours/ticket assistance, and even a happy hour.
William
United States,
April
2024
7.6/10
My stay at the hotel was a mixed experience. The rooms were quite comfortable and had some innovative touches, including a nice balcony. However, the temperature of 19 degrees Celsius was a bit too cool for my liking. The service, especially during the night shift, could use some improvement as they need to work on their customer service. The location was convenient, situated between two underground stations, making it easy to get around. The dining options were varied, offering some local treats, but the price seemed a bit high for what was provided.
Rooms
8.0
The rooms were comfortable with some innovative touches and a nice balcony.
Service
6.0
The service, especially during the night shift, could be improved in terms of customer service.
Location
9.0
The hotel is conveniently located between two underground stations, making it easy to access different parts of Berlin.
Dining
7.0
The dining experience offered some local treats but seemed a bit pricey for the value.
Facilities
Terry
United Kingdom,
March
2024
7.8/10
The hotel had some innovative room features like a balcony where the temperature was 19 degrees Celsius, but disability access wasn't suitable. The service needs improvement during the night shift. It's super close to public transport and located in a nice area in Berlin. The dining experience offers local treats and organic jams. Facilities were adequate.
Rooms
8.0
I loved the innovative touches in the rooms, especially the balcony with a perfect temperature of 19 degrees Celsius. However, the disability access was not suitable for my needs.
Service
7.0
The customer service, especially during the night shift, could use some work. However, room service, housekeeping, and laundry services were satisfactory. I appreciated the tours/ticket assistance and welcome drink.
Location
9.0
The hotel is in a great spot right off the underground and close to two U-Bahn stations. It's a nice area in Berlin, and being right in front of a train station made getting around easy.
Dining
8.0
The dining experience was delightful with some local treats and organic jams. There were many options to choose from, enhancing the overall stay.
Facilities
7.0
The facilities were decent, offering all the necessary amenities for a comfortable stay.
Stuart
United Kingdom,
February
2024
8.0/10
The hotel is in a prime location, with soft beds and balconies providing a cozy stay. However, improvements are needed in customer service during the night shift. The dining options offer local treats but could be more diverse.
Rooms
9.0
The rooms are equipped with very soft beds and balconies, maintaining a comfortable temperature of 19 degrees Celsius with all required amenities.
Service
7.0
While the customer service needs enhancement during the night shift, the overall service is satisfactory.
Location
9.0
The hotel is conveniently located between two underground stations in a pleasant area of Berlin, ensuring easy access to transportation.
Dining
7.0
The dining offers local treats but could benefit from a more varied selection.
Facilities
8.0
The hotel provides all essential facilities for a comfortable stay.
Harvey
United States,
December
2023
8.6/10
I had a lovely stay at this hotel! The rooms were cozy and had some innovative touches, with a perfect temperature of 19 degrees Celsius, incredibly soft beds, and great facilities. The service had its ups and downs with friendly staff overall, however, there were some areas, especially during the night shift, where they could improve. The dining experience was delightful, offering a variety of options including some tasty local treats. The facilities were well-maintained and enhanced my overall experience.
Rooms
9.0
The rooms were cozy with some innovative touches, set at a comfortable 19 degrees Celsius, extremely soft beds, and great facilities.
Service
7.0
The customer service was friendly, though they could work on improving especially during the night shift. They provided room service, housekeeping, laundry, welcome drink, and tours/ticket assistance.
Location
10.0
I couldn't have asked for a better location!
Dining
8.0
The dining experience was fantastic, offering a variety of options, including delicious local treats and a tasty risotto on the menu.
Facilities
9.0
The facilities were well-maintained and added to the overall positive experience of my stay.
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